Cheshire (203) 272-0900
Wallingford (203) 949-0800

Office Policies

New Patients

We warmly welcome new patients of all ages to our practice! At Feldman Orthodontics, we continually strive to create amazing smiles for our patients and our community, by providing exceptional orthodontic care to both children and adults.

It is not necessary to have a referral to our practice from your family dentist. You may contact us directly for a new patient consultation, and we will communicate closely with your dentist thereafter.

Complimentary Consultation

Our initial consultation is complimentary! However, it is one of the most important appointments throughout your entire orthodontic treatment, and thus, 40 minutes of our time has been reserved just for you. We want to get to know you just as much as you want to get to know us.  If at all possible, please provide us with the courtesy of at least 48 hours notice if you need to cancel or change your appointment.

Appointments

We understand that your time is valuable; therefore, we will make every effort to see each patient at his/her scheduled time. In return, we ask that our patients arrive on time for their appointments.

Orthodontic appliances must be adjusted and monitored on a regular basis for treatment to proceed as planned. Although some appointments may be shorter than others, they are all equally important to the success of your treatment. Throughout treatment, the frequency of your appointments will vary, depending on the stage of treatment, type of appliances, and treatment progress.

In order to maximize the use of your time, we often schedule your longer appointments in conjunction with other patients’ longer appointments. This eliminates long waiting times for minor adjustments. To maintain the success of our scheduling system, long appointments are scheduled at less popular times of the day. This way, we are able to accommodate the greatest number of patients during the more popular times (before and after school or work) while still running on time. We ask you to work with us in helping to make this system work.

By agreeing to longer appointments during school or work hours, you will be able to have the vast majority of your orthodontic appointments after school or work and still get in and out of the office on time.

Cancellations

We appreciate that your time is extremely valuable; we hope you understand that our time is also valuable!

If you need to cancel or change your appointment, please provide us with as much notice as possible, preferably at least 24 hours. This allows us to rearrange our patients to accommodate your scheduling change.

We understand that situations arise unexpectedly that may force you to cancel your appointment, but we trust that you will work with us to maintain the integrity of our scheduling system which allows us to provide efficient and effective orthodontic care.

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